Security and Privacy
We know you're concerned about security and privacy, and we hope this
will answer some of the most common questions about what we're doing
to protect you.
Credit Card Security
In a recent article by Rob Pegoraro in The Washington Post's
"Fast Forward" magazine (May 1996), spokesmen for MasterCard
International and AT&T's Universal Card acknowledged that to date,
they knew of no cases of Internet credit card fraud.
Statistically, it's much safer to use your credit card on the Web than
to use it in a restaurant or department store. We think that's good
news, but we still take every possible precaution to protect
the integrity of your credit card information.
Our Secure Server
We offer you the choice of using the
Netscape Secure Commerce Server, which encrypts any information you
type in. You can safely enter your entire credit card number on the
secure server, and it cannot be read in transit.
Of course, you can use the secure server even if you want to
pay by check or enter only the last five digits of your card number.
Remember, if you choose the secure server, all the information you enter
on the order form --name, address, phone number, etc. -- is safely encrypted.
Secure Ordering
There are two ways in which you can order from us without having to
enter your complete credit card number on the Web:
- Paying by check or money order
You can select
"pay by check" on the order form, and send us a personal check or
money order in U.S. dollars for the amount of your order. Paying by
check does slow down your order somewhat, as we don't order your books
until your check is received, and we don't ship the books to you until
your funds clear. If you are in the United States, paying by personal
check typically delays your order about seven to ten days.
- Calling or faxing your card number
We have a way
for you to use your credit card without ever having to enter the
complete number on the Internet. When filling out the order form, you
can enter just the last five digits and the expiration date of your
credit card on the order form. This gives us a way to track your
order but guarantees your security. Then you can call or fax us to
give us the rest of your credit card number. You can do this even if
you can't use our secure server, and your credit card number will be
totally protected.
Phone:
- (800) 201-7575 (toll-free in the USA and Canada)
- (206) 346-2992 (outside the USA and Canada)
Fax:
- (206) 346-2950
How We Store Your Credit Card Number
To give you an
additional layer of security, all credit card numbers are stored on a
computer that is not connected to the Internet. After you type
it in, fax it in, or call it in, your complete credit card number is
transferred to this secure machine across a proprietary one-way
interface. This computer is not accessible by network or modem, and
the number is not stored anywhere else.
We Respect Your Personal Privacy
We do not now sell or
rent our list of customers to anyone.
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