Geertjan Wielenga

g_wielenga@yahoo.com

 

 

Communicator (Teacher, Writer, Researcher)

 

Career Profile

  •        Excellent professional track record for positions in research and writing

  •        Outstanding results in certification for second-language English teacher

  •        Proven ability to prepare user/reference manuals, tutorials, and release notes

  •        Extensive expertise producing clear and accurate instructions and help files

  •        Strong communication, teaching, documentation, and presentation skills at all levels

  •        Possess bilingual fluency in English and Dutch and proficiency in German

  •        Recognized as an effective teacher, planner, researcher, facilitator, and problem solver

  •        Superb teamwork skills in fast-paced, diverse international environments

  •        Earned awards for creative writing, public speaking, language, and debating

 

Key Areas of Strength:

        Business & Technical Writing

        User, Reference, & Instruction Manuals

        Hardcopy & Online Documentation

        Enthusiasm

        Speed & Efficiency

        Clarity & Accuracy

 

Professional Experience

 

Sun Microsystems (Sun) - Prague, Czech Republic (May 2004 - present)

Technical Writer

Write and edit documentation for the NetBeans IDE.

Specific Accomplishments:

Coca-Cola Computer Services (CCCS) - Vienna, Austria (September 2001 - January 2004)

Technical Writer

Perform technical research and writing in documentation department for area of computer division developing and supporting software system to automate product sales and distribution. Produce materials for software development projects. Prepare technical and business articles and tips for company website on new installations and future releases of software. Provide web editing with content management system. Facilitate communication of technical data between departments. Gather data and critical responses from subject-matter experts. Utilize information mapping techniques. Research new software to gain knowledge.

Specific Accomplishments:

-         Wrote standard technical documentation for projects, enhancements, and bug fixes

-         Hand-selected to coordinate error resolution for documentation department

-         Successfully wrote several business articles per month for company website

 

Comprehensive Test Ban Treaty Organization - United Nations,Vienna, Austria (January 2002 - December 2003)

Contract Technical Writer

Edit, rewrite, and restructure technical manuals and materials for International Documentation Center. Research technical data, process information, and legal aspects of Comprehensive Test Ban Treaty to produce clear and accurate documents. Edit and update Formats and Protocols for Messages document. Define requirements with experts for incorporation into document.

Specific Accomplishment:

-         Rewrote technical document on transfer of data from nuclear stations to United Nations

 

Compuware UNIFACE - Amsterdam, The Netherlands (January 2000 - July 2001)

Writer & Researcher

Provided technical writing and research for delivery methods and practises department. Wrote manuals and help systems to support a variety of projects. Utilized application-building software tools and prepared instruction manuals for them. Updated existing documentation with descriptions of new functionality. Corrected inaccurate or outdated data. Key role as contributor to HTML pages and help files generated from same documentation database.

Specific Accomplishments:

-         Rewrote help system in RoboHelp using content management system to produce it on website

-         Prepared technical manual describing UNIFACE support of 3-tier architecture

-         Produced manual on UNIFACE interaction with CORBA by applications in various languages

-         Created programming samples and delivered workshop in UNIFACE 4GL/CORBA use

 

SEAGULL Business Software - Dordrecht, The Netherlands (June 1999 - December 1999)

Contract Technical Writer

Delivered technical writing for product engineering department. Researched and wrote hardcopy and online documentation across 3 product lines for technical publications group.

Specific Accomplishments:

-         Documented real time integrated data access (RIDA) solution to access AS/400 databases

-         Described utility used on AS/400 despite having no AS/400 experience before project

 

SuperNova - Bilthoven, The Netherlands (May 1996 - May 1999)

Writer & Researcher

Served in documentation group of research and development department. Produced hardcopy/online documentation in English for 4 product lines. Wrote user/reference/training manuals, tutorials, installation instructions, and release notes. Assessed formatting, grammar, and accuracy of company style guide. Previously managed page footers, content tables, and indices.

Specific Accomplishments:

-         Oversaw entire documentation cycle for GUI converter for Informix 4GL applications

-         Earned rapid promotion from desktop publisher position to technical editor and writer

 

Formal Education

 

Trinity Academy TEFOL - January 2004

Prague Schools

Prague, Czech Republic

Bachelor of Law (LLB) - 1995

Bachelor of Social Science - 1993

University of Natal

Pietermaritzburg, South Africa

 

Training

 

4GL Programming

Unified Modeling Language (UML)

Java Software Development & J2EE

XML, HTML, & DHTML

 

Technical Skills

 

Microsoft Office (Word, Excel, Access, PowerPoint, & Outlook) - Paint Shop Pro - Adobe Acrobat

Interleaf - Help Writer -s Assistant - Corel Draw - Adobe FrameMaker, PageMaker, & Illustrator

PhotoShop - QuarkXPress - RoboHelp - RoboHTML - Microsoft Windows - UNIX - AS/400

 

Languages

 

Fluent in English & Dutch - Basic skills in German, Czech

 

 

Further Information Available on Request