Many disagreements result from faulty communications or misunderstandings.

• Some people suffer from bad explanations of the issues
• Some hear only what they want to hear
• Some suffer from playing the game of Telephone
• Some suffer from slander, in which the original intent of a communication is garbled
• And some, such as politicians, have their own an agenda, and they intentionally misrepresent the facts

This situation can often be corrected by effective discussions. In a good discussion, both parties will come to realize that they have misunderstood an issue. As a result, they may be able to end an unfortunate situation, and to lead positive and amicable mutual relationships.

After the counselor has helped the parties bridge their gap and come together, there may be less reason to continue his intermediary relationship.

However, a reality check is in order here. "Kiss and make up" is the stuff that fairy tales are made of. In most cases, counselors should not depend on or expect Polyanna-type solutions. Problematic issues may have modified the client's beliefs and thought processes, and this damage may continue beyond the problem at hand.

However, a clarification of misunderstandings will be a great step forward in promoting future communication and discussions between the partners.