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Our Audience
The Case for a Focussed Approach to
Marketing to Chinese of the World
 
  Millions (000,000) Percent of
Asia 50.3 91.3
Americas 3.4 6.3
Europe 0.6 1.1
Africa 0.1 0.2
Oceania 0.6 1.1
Sub Total 55.01 Outside Asia
 
Total Chinese
in the World: 1,055,000,000

 

 

CENTURY 21
Dowtown New York's discount fashion paradise bounces back
   Illustration by Virginia Johnson

When my friends come to visit," says Ruth Tennenbaum, "they make a beeline for it, sometimes straight from the airport." Tennenbaum is a Newsweek reporter and Canadian expat who's lived in New York for 11 years. The "it" she's referring to is Century 21, the discount department store whose flagship location, at 22 Cortlandt Street in Manhattan, stood, like Sprout to the Jolly Green Giant, directly across the street from the World Trade Center -- until Sept. 11, when it was damaged by falling debris. Now, after five and a half months and an estimated US$10-million refurbishment, the store is open once again. Michael Bloomberg, the New York Mayor, presided over the ribbon-cutting ceremony at 8:30 a.m. on Feb. 28. The first customers were let in at 11:00. By 12:30 p.m., the doors had to be closed because the four-storey-high, city-block-wide store was filled to capacity.

Before the terrorist attacks on the WTC caused water damage in the store's basement, broke the windows, ruined the floors and covered the merchandise in a devilish layer of soot, the Cortlandt Street Century 21 was considered a fashion mecca. This is not hyperbole: For any visitor who cared about fashion or even just about shopping, Century 21 was as much of a New York destination as the Prada Store designed by Rem Koolhaas is now. For many New Yorkers, Century 21 -- not the World Trade Center or the financial district -- epitomized downtown; it was the only reason they went there. Now, judging by the store's iconic shopping bags -- clear plastic emblazoned with the jaunty cursive logo -- dotting the streets since the reopening, it's the thing that's bringing them back. The Gindi family, who own the store, haven't released sales figures, but say they are "very, very pleased."

Century 21 is able to sell current or half-season-behind designer merchandise (sheets, towels, and men's, children's and women's clothes) for 40% to 70% off. They have the good ones: Prada, Alberta Ferretti, Celine, Paul Smith, Ghost, Martin Margiela. The store's buyers know what they're doing. (Century 21 buys its stock in bulk, at a discount from manufacturers after the regular department stores have made their full-price picks.)

But shopping there is torture. You have to brave dressing stalls sans doors and cellulite-interrogation lighting, and a five-item limit means standing in a grueling line three or four times before getting through your hoard. You're often confronted with an item you bought full-price elsewhere, now steeply discounted. (At the reopening, I saw a Marc by Marc Jacobs flecked Swiss shirt I'd purchased a month ago for $168, priced at $60.) Plus, the original, outlandish price, announced loudly above Century 21's, blinds you to the reality of what you're paying. You get home and wonder how exactly you "saved" $80 by buying a $70 Gaultier T-shirt. Then you have to confront the system of eternal returns. The policy is generous -- full refund in 30 days -- but you're forced to walk through the rack of new arrivals to get to the customer-service department. You start trying on all over again. (Village Voice writer Lynn Yaeger called it "Century Bulimia.") So why, with the current frequency of great sales at mellower shopping venues, are people chomping at the bit to get back inside the doors? (It's pretty hard to chalk this fervour up to civic duty.) It's the same reason people return to New York: It's dirty, it's competitive, it's stylish, it's tacky, there's too much consumerism, you can get anything you want, it's overwhelming, it's disappointing, it makes you crazy, it makes you realize everyone's crazy, it's sublime ...  -  by Miranda Purves      Saturday Post    15 March 2002

 


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