I HATE ACCESSMICRO.COM

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I'm going to tell you the whole story. Why? because I'm going to tell it to everyone who will listen. DON'T BUY FROM ACCESSMICRO.COM!!! I placed my order online for an item that was indicated as in stock. I received an order confirmation by email that my order had been received by Accessmicro. The next day I receive yet another email indicating that I can check the status of the product online. I go to the website to do just that and my order shows that it had been cancelled by Accessmicro. Indicating that my purchase had been cancelled. I call Accessmicro spend a few minutes on hold then finally get a person to talk to. The phone support person confirms what I read online and tells me, "I should have placed the order over the phone". This person continues to inform me that phone orders take precedence over web orders. What the hell do they have a web site for? I ask the person to help me with another order for a similar product, at a discount of course to match the price of the one I'm not getting. The phone support person didn't have the authority to do this for me, so I asked to speak with a superior. Fine I get the next person up the ladder of command. The 'supervisor' then tells me the same thing, "Sorry, but we sold it before you could buy it." What? I placed a confirmed order (that's what the order confirmation email indicated).

Great, what kind of deal can you make me on a similar product? I ask. NONE! the 'supervisor' informs me. Why? I ask. We don't have anything similar, it was product we (accessmicro) won't carry anymore. Fine, I say what about a discount on a similar product. Okay, the 'supervisor' agrees to look up the product and decides the best she can do is a $12 discount on a $212 product. The item I originally was after was at $108 originally priced at $250. This wouldn't work, Its out of my budget, I was lucky enough to find the first one at the super discount price and was looking for a similiar deal.

I'm not unreasonable, I can be quite fair, but this just wasn't good enough to come close to the original deal. I felt cheated out of what could have been a great Christmas present for a friend. I didn't get the sense that any of these people wanted to help me find a another product to fill my original purchase. They asked me to find one on their website myself, digging through their lossy catalog of products for another 2 hours I found only one product that came close. I didn't get any suggestions from any of their people other than, Sorry, to bad, your out of luck.

Oh yeah, one other really great comment heard several times - when I asked why I recieved a confirmation email, isn't the product sold to me at that point. NO! says the Accessmicro staff. They further point me to the website where it very clearly indicates that the product is not sold at that point and that the website is not real time stock quantity or pricing. I spent a few minutes looking over the documents available to me or any other web user and could find nowhere where it says anything similiar. In fact the information I came across on the ABOUT page, and I quote, "We have achieved our goal of offering 45,000 computer products online with real-time pricing, availability and product information." Add this additional tidbit I found in the HOW TO ORDER page, and I quote,"You get priority treatment. Since we encourage our customers to take advantage of our online ordering system, you can be sure your order will receive the same priority treatment as a phone-in order."

I purchase regularly online, I am a web savvy - e-com consumer. I spend allot of money online. This is just not the sort of experience one expects offline or online. I WILL NEVER SHOP AT ACCESSMICRO.COM! I will buy this product somewhere else from someone else who I'm willing to give my money to, even if it costs double what I would have spent at assesmicro.com.

(I'm not placing my contact information here, because I don't want to be bothered. This is simply a public service or disservice depending on your mood - your mileage will vary.)