THE ROLE OF EMERGENCY MANAGEMENT: One definition of Emergency Management is that of an educational program which teaches the public what and how to do before, during, and after a disaster to protect themselves, their families, their homes, and their businesses. Secondly, that emergency programs inform the public such that their building structures will be built according to improved codes. Thirdly, that governments and private organizations have prepared in advance proven and effective response plans, the necessary resources, the necessary trained personnel, and community plans for the recovery and reconstruction period after a disaster. In sum, emergency management deals with "the mitigation of, preparation and training for, response to, and recovery from disasters". For our purposes, we shall look at the role of information technology and its use by emergency managers when a disaster strikes (see endnote #1).
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Emergency managers are responsible for providing guidance during natural or
manmade disasters, which cause the related devastating casualties, injuries,
emotional distress, as well as property loss and material destruction.
Emergency managers must recognize that disasters can be fairly complex, and
can occur with an extremely wide range of intensity. For instance, sometimes
they're instantaneous, as in the case of the bombing of the World Trade Tower,
and sometimes disasters may have small windows of warning such as in the
cases of Hurricane Andrew and the Great Flood of 1993. |
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In the 1990's, the National Information Infrastructure strived for
improvements and enhancements to the information systems that supported
emergency management infrastructures. It was the goal of national emergency
management administrators that these changes would contribute in the safety of
both emergency responders and of the general public. Another aim was that
through emergency management measures, some disasters might be avoided
entirely, or that impacts of unavoidable disasters could be minimized through
preparation and training, due to quicker response times and recovery rates.
As the National Academy of Public Adminstration noted: "Emergency management
requires coordination of a wide range of organizations and activities, public
and private". This coordination was necessary at all levels - local,
state and national, with it being crucial that all three levels be actively
involved in the emergency management recovery process (see endnote #2). |
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The potential for the destruction of entire infrastructures can be illustrated
in the case when the Homestead, Florida region was struck by Hurricane Andrew.
When such seemingly total devastation occurs, it is extremely important for
emergency managers to have available to them dependable information and
communication systems with backup and redundant systems that can be accessed
reliably even after such a disaster. The current thinking is that it is
crucial that more improvements be made in information technology tools and
that there should be more agressive implementation of the National Information
Infrastructure goals. |
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Yet, the search goes on for newer, possibly better approaches to emergency
management. In the US Congress alone, more than 13 Senators and nearly 100
members of the House have sponsored bills that address both disaster response
issues and the funding surrounding them. Most of these have been variations
based on the 1981 "Hearings on Emergency Management of Information Technology." One member of the National Disaster Coalition stated a common view held by these representatives about the expense and problems of disaster response when he stated: "Our nation's response to disasters continues to be a reactive one. We wait for our worst fears to be realized, and then we figure out how best to pick up the pieces. It is the most expensive, least efficient and least humane way of approaching the problem" (see endnote #3). |
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Yet, as a result of these meetings, one of the results has been the U.S.
decision to place more emphasis internationally on prevention, mitigation, and
preparedness activities. This goes hand in hand with the 1990 initiative by
the United Nations to exchange information by the creation of the International
Decade for National Disaster Reduction (IDNDR) and subsequent meetings in
Yokohama, Japan in May of 1994, progress reviews (see endnote #4). One
example of this is the United States' work on improved communications between
various Caribbean nations through the Caribbean Satellite Network which
should help increase the success in the management and prediction of natural
disasters such as hurricanes. But unfortunately, within the US itself,
sometimes communication is confused due to information being bogged down due
to jurisdictional territorialities. |
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Jurisdictions of Weather Related Federal Departments: | Weather related disaster events in the 1990's are treated in a rather convoluted manner by the U.S. government. According to a representative at the Office of Hydrology of the National Weather Service, the responsibilities toward weather related events are delegated as follows: The Office of Meteorology has jurisdiction from the forecast right up to the point when the precipitation hits the ground. After that, the Office of Hydrology has responsibility. If the precipitation seeps underground, the USGS Water Resource Division takes over. If pollution occurs, the Environmental Protection Agency is responsible for the clean up. If disaster related materials need to be moved from "here to there", the Bureau of Reclamation does the job in the west and the Army Corps of Engineers does it from the Mississisppi eastward. When flooding dumps into the Gulf, the National Ocean Service takes over. After the cleanup of the disaster has occurred, and all the fuss has died down, the responsibility for the data belongs to the National Climate Center (see endnote #5).
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We shall next look at a quick history of US emergency management, and how
its philosophy really has not changed radically in the last twenty years. |
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(1981) Emergency Management Information Technology Hearings: | On September 29th and 30th, 1981, the "Emergency Management Information and Technology Hearings before the Subcommittee on Investigations and Oversight of the Committee on Science and Technology: 97th Congress" were held. From our point of view in the 1990's, notable was the fact that Vice President Albert Gore, then Congressman Gore, presided as chairman of that subcommittee.
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Mr. Gore observed in his opening statements that part of the problems with
the national emergency management system at the time was the division between
military and civilian disaster experts and the need for taking advantage of
the technology "already on the shelf to upgrade our emergency management
systems around the country" (see endnote #6). The focus of the hearings
was to attempt to define what the proper role of the Federal Government
was in disaster recovery planning and in the management of information to
aid the disaster recovery process (see endnote #7). |
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Unfortunately, as we'll later see, not all of these suggestions were
implemented by the early 1990's. It is thought by many disaster management
experts that implementation could have significantly prevented much of the
damage that occured later in those years, especially in regards to the warning
and communication systems. |
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The 1990's State of the Emergency Broadcast System: | Historically, the Emergency Broadcast System was created in 1951 by Congress to stand ready to alert the country to foreign threats [ie: nuclear attack], but until recently never was activated on a nation-wide level. Instead it was used to warn of more than 17,000 state and local disasters, such as hurricanes and riots. Unfortunately, an inherent weakness in this system's infrastructure was that it had been based on the broadcasting market of the 1950's. It therefore excluded cable television systems which in the 1990's reached over 60 percent of current American homes, and often used unmanned local stations. It also did not reach Americans with hearing problems or persons who did not speak English. When a crisis arose, emergency management teams [from either the Federal Emergency Management Administration, the National Weather Service, the state governor's or local mayor's office, or local police or fire departments], had to telephone the broadcast stations responsible for putting the warnings on the air. These stations would then activate a two-tone signal and read a bulletin over the air. The tone would cue a group of stations down the line to repeat the signal and the message, which would prompt a subsequent group of stations, etc., until the daisy chain of necessary stations was complete. Unfortunately, broadcast industry lore was full of tales of broken daisy chains, for success and timeliness of the operation was immediately dependant upon chance, [ie: officials had to be able to get through on phone lines that might have been jammed during the crisis, and all along the chain, the station staff needed to be available and know how to operate the system] (see endnote #16).
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On March 31, 1994, an announcement was made by Vice President Al Gore
regarding a three-part federal initiative to improve warnings of impending
disasters in the U.S. This program was to first increase the area covered by
the National Oceanic and Atmospheric Administration (NOAA) weather radio from
about 75-80% of the U.S. to 95%. Second, the federal government was to
"aggressively pursue public and private participation in the placement of the
NOAA radios where people gather and ultimately in homes, so that they will
soon be as common as smoke detectors." Third, the Federal Emergency
Management Agency and the National Weather Service was to work together "to
expand the system to become an all hazards source of information (see
endnote #17). |
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White House officials on March 31, stated that the proposal would use
"satellite technology and cheap transistor radios to notify rural residents
of weather problems." The National Weather Service had operated with a
series of low-power radio stations across the country which broadcasted
weather forecasts continually. These radio stations were also meant to send
out a tone when a warning was issued. The new intention was that radio sets
would now be made available that turned on automatically when this tone is
sent. The Weather Service and Federal Emergency Management Agency had also
discussed a plan to build a national warning program based on this particular
radio network (see endnote #18). |
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As mentioned previously, the Weather Service and Federal Emergency Management
Agency used the decades old tradition of manually phoning the radio and
television stations to ask them to spread the word of the impending calamities. With the new system, officials would now be able to blanket entire communities with wireless signals. | For example, firefighters and police officers were now able to receive these signals as data messages displayed on pagers or portable computers, and the signals were created to automatically turn on televisions and radios, set off smoke detectors, and make lamps flash to alert the deaf. It had also been suggested that the Emergency Broadcasting System overhaul, would represent a new $100 million market for makers of consumer-electronics devices to alert citizenry of impending disasters, making non "disaster-ready" devices obsolete. This new system therefore would communicate official instructions, and would increase the communication options by having computerized transmissions which would automatically send audio, text and bilingual bullitens to television and radio stations, cable operators, and satellite-TV companies. The FCC also in time, hoped to have in place receiving equipment in public address systems found in hospitals, schools and nursing homes (see endnote #19).
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Once the warning has been given out, what kinds of emergency management steps
would then be appropriate? |
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1990's Thinking on Disaster Recovery Planning: | The unprecedented string of natural and manmade catastrophes during 1992 and 1993 has caused many businesses and government to realize the importance and need for disaster recovery planning as part of the organizational infrastructure. It has been found that there needs to be an active exploration of alternative communication and supply routes in case primary sources or operations are shut down. It is important that every organization should develop its own disaster recovery plan and that each plan should mesh with the corporate plan. If done properly, the most important steps in disaster planning can then be summarized as follows: (see endnote #20)
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Steps toward eliminating error: | A. Test the disaster recovery plan - at least once a year. B. Update the Disaster Recovery Plan - after every operations change.
What kinds of information and communications tools could be appropriately used in a disaster situation?
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Managing Response to Disasters Using Microcomputers: | In the last decade microcomputer-based decision aids have been developed for various organizations like the American Red Cross, the United States Coast Guard, and the New York State Office of Disaster Preparedness. These organizations recognize that in this advanced technological society, disasters result from vulnerabilities not only from geophysical events, but also from the anticipated and unanticipated consequences of complex human systems. To respond effectively to both natural and man-made disasters requires the assessment of information prior to, during and after catastrophic events, as well as involving the initiation of activities that hopefully will lessen the impact of those disasters on society. The quality of the decisions individuals will make in crisis setting is directly affected by the quality of the information received, the individual's cognitive abilities, and what kind of options may exhist (see endnote #22).
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The major differences between a disaster management situation and most other
decision situations depends on the levels and damaging effects of the elements
of surprise and stress. Computerized disaster response decision support
systems help lessen those negative elements by providing data banks with a
data analysis capability, normative modes and the technology for display and
interactive use of the data and models. The normative models provided can
help decision making individuals with response solutions that may not be
readily apparent, thereby offering more options than previously perceived.
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Now that we've reviewed the ideal conditions for emergency management preparation and related useful information tools, the next step is to examine some recent case studies in order to identify where things went wrong in the past and why.
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ENDNOTES: | 1. FEMA Renewal, Federal Emergency Management Agency National Performance Review Report; Sept.7, 1993; p.2 2. "Coping with Catastrophe." National Academy of Public Administration, February 1993; p.viii 3. Jon Healy, "Critics call for a better way to deal with Catastrophes," Congressional Quarterly Weekly Report, vol.52, issue 4, January 29, 1994, pp. 167-169. 4. National Research Council: Facing the Challenge (Washington,D.C.: National Academy Press, 1994) pp.63-70 5. Tim Szeliga, [szeliga@soils.umn.edu] "Re: Mississippi Flooding Implications" [Newsgroups: sci.geo.meteorology] Thu, 1 Jul 1993 20:09:15 GMT 6. "Emergency Management Information and Technology: Hearings before the Subcommittee on Investigations and Oversight of the Committee on Science and Technology." U.S. House of Representatives 97th Congress First Session September 29.30, 1981 [No.55] (Washington, DC: U.S. Government Printing Office, 1981) pp. 1-2 7. "Hearings before the Subcommittee, etc. September 29-30, 1981" p.4 8. "Hearings before the Subcommittee, etc. September 29-30, 1981" pp. 168-169 9. "Hearings before the Subcommittee, etc. September 29-30, 1981" p. 15 10. "Hearings before the Subcommittee. etc. September 29-30, 1981" pp.24-25 11. "Hearings before the Subcommittee, etc. September 29-30, 1981" pp. 25-27 12. "Hearings before the Subcommittee, etc. September 29-30, 1981" pp. 26-29 13. "Hearings before the Subcommittee, etc. September 29-30, 1981" p. 44 14. "Hearings before the Subcommittee, etc. September 29-30, 1981" pp. 170-177 15. "Hearings before the Subcommittee, etc. September 29-30, 1981" pp. 178, 180 16. Sabra Chartrand, "Technology: Warning of Disasters, Digitally" [New York Times:11/7/93] p. F9 17. Ann Mazuk,[amazuk@dirac2.span.nasa.gov], "The Aerospace Corporation" DISASTER RESEARCH" v.139 April 12, 1994 p.1 18. Mike Bowers, [mikeb@radonc.ucdmc.ucdavis.edu], "Gore Announcement" [WX-TALK@UIUCVMD.BITNET] Thu, 31 Mar 1994 08:32:53 PST 19. Sabra Chartrand, "Technology: Warning of Disasters, Digitally" p. F9 20. Sara Marley, "Learning from disaster: Spate of losses inspiring firms to quickly make recovery plans" [Business Insurance: Crain Communications, Inc.] 6/7/93 : SPOTLIGHT REPORT; Property Loss Control; Pg. 3 21. Arthur Rosenberg, "Disaster Planning: Disaster Recovery for Single- Site Call Centers" Business Communications Review v.22 no.2 [Hinsdale, IL: BCR Enterprises, 2/92] pp. 20-21 22. Salvatore Belardo et.al, "Managing the Response to Disasters Using Microcomputers" [Interfaces - An International Journal of the Institute of Managment Sciences and the Operations Research Society of America v.14 no.2 March-April 1984] pp. 29-35 23. Salvatore Belardo,"Managing the Response to Disasters Using Microcomputers" pp. 33-34
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(Updated 9/02/03 D.J. Russell) |
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