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Experiences as Technical Writer & Editor span over two decades, prior to which I was an economic and political journalist and correspondent. I can provide excellent hands-on programming & configuration expertise in all MS Office Applications (Word, Excel, Access, PowerPoint, FrontPage, Visio, and SharePoint) as well as MS Project. Primary functions in past contracts involved bringing stranded projects back on course (both timeline-wise as well as in terms of budget); developing UAT routines and end-user manuals; project documentation, software manuals, audit reporting, and situation management reporting, at times in multiple languages. My solid foundation in Project and Support Management, as well as Back Office strategies and Network Administration aided me considerably when it came to documentation.
Mixed into this period are more than 10 years experience in Project Management & Project Rescue, covering the IT service industry and the telecommunications sector, as well as OS & SW Migrations. In recent years I have also accumulated considerable expertise in the Apple OS 10 niche, and am well equipped to set up or maintain mixed network environs.
Last but by no means least, my Internet & Web Authoring experiences span nearly two decades: I have developed and maintained Internet sites for both Web 1 and Web 2; using everything from HTML/DHTML, VB & Java Script and ASP/ASP.NET to Flash Animation & Scripting. |
A Word 2003-formatted résumé can be found here.. |
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Check out the portfolio here.. |
- Programming/Web Authoring:
Visual Studio 2005/2008, Visual Basic, Visual.net, VBA, VBScript, ASP, ASP.net, HTML, DHTML, XML, Office Macros/VBA/VSTO, JavaScript, Flash, Dreamweaver, FrontPage, SharePoint 2005.
- Software/Applications:
MS Office Suite (Word, Excel, Access, PowerPoint: 1997-2007), MOSS, Lotus Notes, xBases, Crystal Reports, Visio, Macromedia Suites (Director, Flash), Quark Xpress, PageMaker, Final Cut Pro, Aperture.
- Hardware/OS/GUI/Networks:
Compaq/HP/Dell Servers & Workstations, WINDOWS 9x, WINDOWS ME, WINDOWS 2000, WINDOWS NT, WINDOWS XP, Windows Vista, Mac OS 9, 10.x, XP Server, NT Server, OS X Server.
- Databases: SQL Server, Clipper, Access, Centura SQL, MySQL, FileMaker.
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- Translation & editing of operating manuals (German-English, English-German);
- Technical Authoring (English, German);
- Proofing (German, English, Dutch, French); Internet Content Provision; Copywriting; Radio Journalism;
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- English (native)
- German (native)
- French (fluent r/w/s)
- Dutch (spoken fluently, read fluently, basic writing)
- Italian (conversational only)
- Spanish (conversational only)
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- BA in Political Science, J.W. v. Goethe Universität, FRG, 1969
- English Literature (2 seminars, no degree), University of Birmingham, UK, 1970
- Ph.D. in Econ. Theory & Trade Law, Freie Universität Berlin, FRG, 1973
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Electrabel-Suez (Belgium); The Friedom Group (USA);
E-Plus Mobilfunk GmbH (Germany);
Compaq Europe (UK);
Yamaha (Japan); MPJ Paris; Deutsche Bank (Germany);
PolyGram (Germany); Castrol (Thailand);
Manpower Europe; Citibank (Belgium/USA); BrusselsApart (Belgium);
Malaysian Government; Hostels of America LLC (USA);
Xerox (The Netherlands); EDS (The Netherlands);
SwissCom (Switzerland); Funcinpec (Cambodia);
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- WorkingMan Productions, Netherlands April 2008 to July 2009
Designer & Chief Developer:
Conceptualised, planned, and coded a set of game utilities for the SimCity 4 community (details can be found on the SC4 Tools website). The applications were developed using Visual Studio 2008 (VB.NET) and are published on their own site as well as several game fan sites, enjoying a combined total of more than 10,000 downloads (Aug. 2009)
- Technologies: Windows XP/Vista; MSO 2000/2007, Visual Studio 2008, DreamWeaver/Photoshop/Fireworks/Flash; DHTML/JavaScript
- Electrabel-Suez, Belgium June 2007 to March 2008
Technical Author/ Team Leader:
Although the primary roles was to be as a writer & translator of technical documents (service manuals, processes & procedures, budget agreements, etc.) I was soon in charge of updating and maintaining the document management system; creating standards, writing macros and utility programs, testing the migration from MSO 2000 to MSO 2007, creating a naming convention for documents, et al. Promoted to team leader of the technical writing & document management team during the contract duration.
- Technologies: Windows XP; MSO 2000/2007, VSTO 2005, Visual Studio 2005, VBA, SQL Server, SQL Manager Studio 2005, Visio 2003/2005, MS Office Template migrations
- HandsOn Solutions (USA), LLC, NY May 2003 to August 2006
Freelance Project Consultant:
Working primarily as a consultant to small businesses in the New York City area; involved in network set-ups & migrations (Win2K to Win-XP), and the documenting thereof; office relocations (hardware migration); Internet/Intranet setups (backbone connectivity; wireless connectivity); design & content management of several e-Commerce websites (copywriting, editing, revisions, and publication);
- Technologies: Windows 9x, Windows 2K, Windows XP; Compaq/Dell servers, PC's; Netopia ADSL Routers; Cisco Aironet Wireless A-Points, Cisco 1700, Cisco 6400; Hubs; Firewalls; MS Office Template migrations
- Sabbatical (US, Mexico & Canada) August 2001 - April 2003
Motorcycle Tour of North America:
While I did some occasional freelance web-editing work during these two years, I mainly travelled extensively throughout the North American continent.
- Hostels of America, LLC, Atlanta, GA Dec. 2000 - August 2001
General Manager Primary Function:
Re-organization, Marketing & Web Promotion of an independent Youth Hostel Organization. Additional duties included complete recreation of the company web-site, ASP automation, hardware installation, front-end & back-end design for databases and reporting tools.
- Technologies: Win-2K/XP Pro, Win 9.x/ME, ADSL, TCP/IP; FileMaker Pro; SQL, SharePoint Technologies; MS Office (online/offline); DELL, Netopia
- Sabbatical (United States) June 2000 - November 2001
First Motorcycle Tour of North America:
Travelled extensively throughout the USA.
- HandsOn Solutions (UK) Ltd., Brussels, Belgium November 1999 - May 2000
Freelance Web Designer & IT Consultant:
Various contracts involving HTML/DHTML coding and web design/layout for local Belgian companies & merchants; most web designs required at least bilingual pages (French, Dutch); others were done in four languages (adding German & English). During this period I also served as a project coordinator for a hardware upgrade audit for a Longchamp (France) racing stable. Primary Function: liaison between local client offices (French) and hardware audit teams (English); bilingual technical audit reports to enable management and BoD to assess hardware/software budget requirements for the system upgrade.
- Technologies: IBM Net Servers, A/S400, AIX, WINDOWS NT 3.51/4.0, IBM Terminals, var. routers, switches, hubs;
- E-Plus Mobilfunk GmbH, Potsdam, FRG July 1999 - October 1999
Project Manager:
Contracted as Project Manager for a nationwide Client/Server Rollout for the second-largest telecom company in Germany. Rollout included Y2K updates, software and OS upgrades. Role required a project rescue operation, involving resource & time planning, project coordination, rollout planning & execution, reporting, Y2K audit & correction, HR management. In the process I managed to eradicate a 4-months delay in less than 60 days to finish the project according to original schedule (4,000 clients using SMS 1.2 and Wise Installer); leading a team of 40 programmers (7 diff. nationalities) and technicians in two locations; created White Paper (Project Plan) for Win2K/SMS 2/SQL 7 conversion); trained the future permanent Project Manager; created all procedural documentation & established PDM (Process Document Management);
- Technologies: WINDOWS 9x, WINDOWS NT, IIS 5.0, APACHE, SMS 1.2, Wyse Installer & Script, MS Office, MS Project, in-house custom software development (VB 5/6, C++)
- Compaq Computers Ltd. (UK) January 1999 - May 1999
Lead System Auditor:
Contracted as System Auditor (Y2K, Comms & Server Inventories) for Europe I & II; Project Team Leader for Europe I & II; Function included auditing servers & communications equipment at various European sites of a major Compaq client (music industry). Managing various auditing teams in seven different countries (UK, France, Germany, Netherlands, Austria, Hungary, and Czech Republic) throughout the duration of the project; Provided Compaq with one of several Team Reports and participated in the Hardware Upgrade Feasibility Reports;
- Technologies: Compaq/IBM servers; Cisco, Cabletron, AT&T, Windows 95/98, Novell 3.x/4.x, all flavours of Win-GUI; Windows NT 4 Server; Token Ring/Ethernet
- Deutsche Bank, HQ Eschborn, Germany June 1998 - October 1998
Consultant for Electronic Banking and Lead Test Co-ordinator for Systems & Communication:
Developed tests & test environment for Electronic Banking Software roll-out; Euro/Y2K compatibility. Managed test teams, development cycles, banking front-office staffs; co-ordinated testing teams in Germany with developers in India and designers in Singapore;
- Technologies: Windows 95/98, Novell 3.x/4.x, all flavours of Win-GUI; Windows NT 4 Server/WS; Novell Intranet-Ware; MS Office 97; MS Access 7; MS Project 98; Outlook & Team Manager; Visual Basic 5.0; Lotus Notes 4.5; Gupta (Centura SQL)
- Citibank ENA/CARDS Belgium October 1997 to May 1998
Technical Support Consultant:
Contracted originally to support of a variety of PC & RISC workstation users; SW/HW installations & upgrades; system documentation. Re-assigned after one month to coordinate Belgium with worldwide NT rollout with particular focus on European sites; prepared MEP (budget control) for NT migration, inclusive of full documentation for all EMEA procedures;
- Technologies: Windows 3.11, Novell 3.12, all flavours of Win-GUI; Windows NT 4 Server/WS; Novell Intranet-Ware; SMS, SQL, and SNA servers/clients; Reflection, X-Windows, ArcServe; Citibank Helpdesk; cc:Mail; GroupWise; ManageWise; MS Office 97; MS Access 7; MS Project 98; Outlook & Team Manager; Visual Basic 5.0; Lotus Notes 4.5; SMS; SQL Server
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