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A communication skill you probably need to use more often is proper listening. While many of hear, few actually listen. Effective listening requires concentrating on the message as well as showing a genuine interest in the speaker. Whether you are trying to make a sale or attempting to settle an employee grievance, effective listening is basic in achieving a successful outcome.

The references listed in the oral communications section of this Aid will provice you with some guidelines, procedures, and techniques to apply to the various oral communications situations arising in your day-to-day activities.

Nonverbal Communication

Small business owners and managers should possess the ability to read the many nonverbal cues employees, customers, and suppliers may communicate. If you observe gestures, facial expressions, tone variation the probbility of effective communications is increased.