We have high service standards. We pay claims within 24 hours of receipt and maintain a 24-hour claims telephone number. We issue new policies within 72 hours of receipt of the application. We also provide a 24 hour underwriting telephone number. While service is number one, we do not stint on technical expertise. We have the data processing systems in place to allow us to give cutting-edge service to our sales people and our policyholders. Our systems are designed to give the same quality service not 75% of the time or even 90% of the time, but every single time.
