Life is too short to be wasted trying to live or work with people who are not as direct and straightforward as I’ve learned to be.
Concentrate on what the other person is saying, not on what you're going to say next. Don’t interrupt the other person when she's trying to make a point.
Everyone behaves in a reasonable and logical way but within his or her personal ‘logic bubble’ of perception. So instead of forcing somebody to do something, you must first understand their logic bubble and then seek to enlarge it.
When speaking of something you must make sure you and your audience have the same definition of what that something is! It’s easy to fight about descriptions of facts, rather than on facts themselves.
Choosing the technique to help others is very important. You must listen to them to see what it is they really want:
? Your advice;
? You encouragement and support;
? Your analysis and judgment;
? Your listening (perhaps with paraphrasing), so that they can clear their thoughts and make up their own minds;
