The goal of Johnstone Supply's customer service representatives is to support the sales of new HVAC, refrigeration and other mechanical equipment through exceptional service to contractors and institutional end-users in the parts after market.

Responsible for after-market parts identification, pricing and invoicing in a high volume over-the-counter and telephone sales environment. One year college / technical school certificate in HVAC, and/or 3 years field service, parts counter or closely related experience preferred.

• Strong communication skills, including the patience and ability to teach others what you know.
• Knowledge of the wholesale HVAC, refrigeration, plumbing, industrial supply industry, or possess several years of field service experience. Retail automotive parts sales or other construction trade experience considered.
• Familiarity with Windows, WORD, EXCEL. Must be able to type and navigate a PC keyboard (type).

• Heavy customer contact via telephone and in person.
• Identification and quotation of replacement parts for all brands of HVAC, electric motors, refrigeration and household appliances using a multitude of cross reference media (CD/ROM, spreadsheets, vendor catalogs, etc.).
• Warranty and MSDS support for replacement parts and several brands of equipment.
• Creation of invoices and credit memos.
• Tracking and expediting customer orders.
• Share responsibility of maintenance for showroom displays.
• Submitting purchase orders for special orders.

Personal skills required:

• Commitment to a high level of customer service.
• Enjoy helping people.
• Ability to eventually memorize hundreds of (if not a few thousand) stock numbers.
• Ability to handle multiple tasks in what can often be a seemingly stressful environment.
• Attention to accuracy and detail.
• Computer literacy.
• Mechanically inclined.
• Knowledge of basic electrical circuits. Knowledge of Honeywell controls and/or electric motors, a plus.
• Willingness to do the homework to learn what you don't already know.

What we offer:

• Very competitive salary.
• Clean, safe and drug free work environment.
• Full and part time positions - flexible hours.
• Major medical(full time only).
• Simple IRA employee savings plan.
• Paid holidays and flexible hours.
• Overtime for Saturdays (beyond 40 hours per week)
• Long term disability and life insurance program.

Salary: Negotiable DOE

Send resume with references to: David Whitnack