|
Mac 2005 –Jun 2005
IBM Malaysia Sdn Bhd – SIA (Singapore Airline Project)
IT Helpdesk Specialist (
based
at Cyberjaya, Selangor
)
Answering technical inquires and providing
troubleshooting via by phone for customized application from SIA.
|
Sept 2004 – Dec 2004 LONDON
Reed Technology London
Providing troubleshooting via by
phone for End user, especially Microsoft Product ( 2 week contract)
Collings & Co – Data Entry
Data entry job, input customer detail
(1 week contract)
Admiral Group London Kitchen
Porter
Doing cleaning
and washing dishes, base at Office function.
Preparation food, cut vegetables, make sandwich and help chef
Personal Job – Part Time
On customer place computer services
if there have any problem. (Field Support)
Doing installation, PC scanning for new virus and do some cleaning
job.
|
|
Jan 2004 – July 2004
HCL Technologies Malaysia Sdn Bhd – Microsoft Malaysia Project
System Analyst (
based at Cyberjaya, Selangor
)
Answering technical inquires and
providing troubleshooting via by phone for first level support,
escalate to second level support, if unable to solve.
Provide troubleshooting for Windows 2000 Pro, Windows 2000 Server
(installation) Windows XP Pro and Home, Windows 2003 Server
(installation) Outlook Express, Microsoft Office 2000, 2002(XP) and
2003. Apply Microsoft Product Life Cycle.
Log-in all the troubleshooting cases into Clarify System (Helpdesk
System).
|
Mac 2000
– Present
Hewlett Packard (M) Sdn. Bhd. – Maxis ISP Project
Data IP
Helpdesk Consultant (based
in client’s site located in Menara Maxis, KL)
Answer both technical/non-technical
product inquiries. Troubleshoot technical problems and provide timely
resolution to customer complaints. Ensure
customer’s problem is logged into Clarify system and updated.
Windows
NT, Clarify, Microsoft Outlook, Netscape, IE Provide technical assistance
services to MaxisNet users via telephone and email.
Man the helpdesk phone queue.
Trouble
technical problems & provide timely resolution to customers
Log-in cases
into Clarify – Oracle Database System
Troubleshoot
problems on :-
* Dial-up connection
* Email servies
* I-backup – online backup
application
* Easymail – corporate email storage system
Make sure customers
problems rectified within SLA (Service Level Agreement)
Create & escalate cases (customers problems) to the relevant
departments.
Troubleshooting for dealernet login problem, call the relevant department
for reset the password.
Create dealernet database for internal user to get customer information.
|
