Function of Work

 Level of Work :
1st Level Technical Support.

Job Function :

Answering technical and product enquiries via telephone.
Provide 1^st level of technical support and product information to customer.
Creating Clarify cases for escalation and resolution
Provide technical assistance services to Microsoft Product users via telephone.
Man the helpdesk phone queue.
Troubleshoot technical problems and provide timely resolution to customer complaints.
Ensure customer’s problem is logged into Clarify system and updated.
Duties as assigned e.g training for new Customer Service Agents

Position is to serve as a Junior Call Center Agent, Customer Fault Management (CFM) in Hewlett-Packard Sales (Malaysia) Sdn Bhd – before was Compaq Computer Corporation Malaysia Sdn Bhd, reporting to the CFM Manager in Professional Services Department and doing project with Internet department (Maxis Net).

 Level of Work :
Junior Call Center Agent, Customer Fault Management.

Job Function :

Answering technical and product enquiries via telephone and emails
Provide 1^st level of technical support and product information to customer.
Creating Clarify cases for escalation and resolution
Provide technical assistance services to MaxisNet users via telephone and email.
Man the helpdesk phone queue.  (CFM queue)
Troubleshoot technical problems and provide timely resolution to customer complaints.
Ensure customer’s problem is logged into Clarify system and updated.
Duties as assigned e.g training for new Customer Service Agents